Karene can be contacted for consultation via email anytime or by toll free telephone (877-230-1915) during normal operating hours. The information is free and there is no obligation. Mon, Wed, Fri 7:00am - 6:00pm Eastern standard time Tues, Thurs 9:00am - 6:00pm Eastern standard time Saturday 9:00am - 5:30pm Eastern standard time Closed Sunday Call or write if you need more info on products or a special request or just to talk about your dog or cat. Karene Kidwell RVT 877-230-1915 Toll Free 812-332-1382 Local kidwellh@aol.com Guarantee All of our products carry a 30 day money back guarantee upon return of the product. Does not apply to written information and the customer is responsible for return shipping. Shipping We ship our products via First Class Mail. The option is available to ship Priority Mail for an additional $2.00. Shipping charges are $4.99 per order via First Class Mail within the US. Orders shipped to countries listed will be shipped via special mail. Shipping charges will be $18.00